Two Types of People Who Call Me for Jira Help (And Why Both Need More Than Just a Fix)

“It’s not about fixing the tool. It’s about fixing how the work flows.”
Category:
Blogs
Author:
Marco Guerrero
Author:
Date:
June 25, 2025

Most of the time when someone reaches out about Jira, they fall into one of two categories. On the surface, these folks couldn’t be more different. But they’ve got one thing in common: Jira isn’t working the way they need it to.

That’s where our Jira Certified Experts, Value Stream Mapping Experts, Scaled Agile Program Consultant and ITIL Strategist come in to the rescue, via our Jira managed services.

We don’t just “fix the tool.” We help enterprises and teams move from frustration to a flow of value delivery—whether they’re running strategy at the top or buried in the weeds of broken configurations.

The Visionary Leader Who Knows What They Don’t Know

This person is usually in a leadership role—CTO, Director of IT, Program Manager. They’re sharp. Strategic. Already stretched thin. They’ve probably been through a tool transition before, and they know the cost of getting it wrong.

They don’t want to spend six months figuring Jira out on their own. They want an expert who can walk in, evaluate the current state, and help them fast-track to a scalable setup that aligns with their business goals.

They’ve already done the research. They’ve already seen the gaps. They just want to move—quickly and confidently.

Sometimes they’re switching from another tool that burned them or a tool they outgrown. Sometimes they’re stepping into a new role and inheriting a mess. But always, they’re looking for long-term alignment—not just short-term relief.

The Overloaded Admin Who Didn’t Ask for This

The second person who reaches out is… tired. This is usually someone in IT or operations who “accidentally” became the Jira admin. They never signed up for it. One day, Jira was added to their plate—alongside user permissions, help desk tickets, and maybe even infrastructure setup.

They’re not trying to overhaul the system. They just want the thing to stop breaking.

They’re not looking for bells and whistles. They just want the tool to do what it promised—without taking up their whole day.

But when we start asking questions, we usually uncover something deeper: the system was never built right in the first place. There’s schema duplication, reporting problems, access issues—and no roadmap.

That’s where we come in.

Why Jira Managed Services Matter

Jira isn’t just a tool—it’s a system that powers how your team works. And if that system is misaligned, everything downstream suffers.

Our Jira managed services aren’t just about administration. They’re about:

  • Understanding your business goals
  • Coaching your team on best practices
  • Helping you scale without technical debt
  • Fixing the mess, then future-proofing it
  • Training internal champions so you’re not reliant on outside help forever

Whether you're the leader looking to drive change across the organization, or the admin trying to stay above water, the problems may look different—but the solution is the same: clarity, configuration, and coaching.

Let’s Get Jira Working for You and not you having to work for Jira

If you're stuck between what Jira was meant to do and what it's actually doing today, you don't have to figure it out alone.

Book an advisory call with an expert at TecVeris. In just one hour, we’ll listen, evaluate, and help you find the best next step. No jargon. No pressure. Just help.

Most of the time when someone reaches out about Jira, they fall into one of two categories. On the surface, these folks couldn’t be more different. But they’ve got one thing in common: Jira isn’t working the way they need it to.

That’s where our Jira Certified Experts, Value Stream Mapping Experts, Scaled Agile Program Consultant and ITIL Strategist come in to the rescue, via our Jira managed services.

We don’t just “fix the tool.” We help enterprises and teams move from frustration to a flow of value delivery—whether they’re running strategy at the top or buried in the weeds of broken configurations.

The Visionary Leader Who Knows What They Don’t Know

This person is usually in a leadership role—CTO, Director of IT, Program Manager. They’re sharp. Strategic. Already stretched thin. They’ve probably been through a tool transition before, and they know the cost of getting it wrong.

They don’t want to spend six months figuring Jira out on their own. They want an expert who can walk in, evaluate the current state, and help them fast-track to a scalable setup that aligns with their business goals.

They’ve already done the research. They’ve already seen the gaps. They just want to move—quickly and confidently.

Sometimes they’re switching from another tool that burned them or a tool they outgrown. Sometimes they’re stepping into a new role and inheriting a mess. But always, they’re looking for long-term alignment—not just short-term relief.

The Overloaded Admin Who Didn’t Ask for This

The second person who reaches out is… tired. This is usually someone in IT or operations who “accidentally” became the Jira admin. They never signed up for it. One day, Jira was added to their plate—alongside user permissions, help desk tickets, and maybe even infrastructure setup.

They’re not trying to overhaul the system. They just want the thing to stop breaking.

They’re not looking for bells and whistles. They just want the tool to do what it promised—without taking up their whole day.

But when we start asking questions, we usually uncover something deeper: the system was never built right in the first place. There’s schema duplication, reporting problems, access issues—and no roadmap.

That’s where we come in.

Why Jira Managed Services Matter

Jira isn’t just a tool—it’s a system that powers how your team works. And if that system is misaligned, everything downstream suffers.

Our Jira managed services aren’t just about administration. They’re about:

  • Understanding your business goals
  • Coaching your team on best practices
  • Helping you scale without technical debt
  • Fixing the mess, then future-proofing it
  • Training internal champions so you’re not reliant on outside help forever

Whether you're the leader looking to drive change across the organization, or the admin trying to stay above water, the problems may look different—but the solution is the same: clarity, configuration, and coaching.

Let’s Get Jira Working for You and not you having to work for Jira

If you're stuck between what Jira was meant to do and what it's actually doing today, you don't have to figure it out alone.

Book an advisory call with an expert at TecVeris. In just one hour, we’ll listen, evaluate, and help you find the best next step. No jargon. No pressure. Just help.

Get the deck used in this pesentation.

Presentation Deck

Most of the time when someone reaches out about Jira, they fall into one of two categories. On the surface, these folks couldn’t be more different. But they’ve got one thing in common: Jira isn’t working the way they need it to.

That’s where our Jira Certified Experts, Value Stream Mapping Experts, Scaled Agile Program Consultant and ITIL Strategist come in to the rescue, via our Jira managed services.

We don’t just “fix the tool.” We help enterprises and teams move from frustration to a flow of value delivery—whether they’re running strategy at the top or buried in the weeds of broken configurations.

The Visionary Leader Who Knows What They Don’t Know

This person is usually in a leadership role—CTO, Director of IT, Program Manager. They’re sharp. Strategic. Already stretched thin. They’ve probably been through a tool transition before, and they know the cost of getting it wrong.

They don’t want to spend six months figuring Jira out on their own. They want an expert who can walk in, evaluate the current state, and help them fast-track to a scalable setup that aligns with their business goals.

They’ve already done the research. They’ve already seen the gaps. They just want to move—quickly and confidently.

Sometimes they’re switching from another tool that burned them or a tool they outgrown. Sometimes they’re stepping into a new role and inheriting a mess. But always, they’re looking for long-term alignment—not just short-term relief.

The Overloaded Admin Who Didn’t Ask for This

The second person who reaches out is… tired. This is usually someone in IT or operations who “accidentally” became the Jira admin. They never signed up for it. One day, Jira was added to their plate—alongside user permissions, help desk tickets, and maybe even infrastructure setup.

They’re not trying to overhaul the system. They just want the thing to stop breaking.

They’re not looking for bells and whistles. They just want the tool to do what it promised—without taking up their whole day.

But when we start asking questions, we usually uncover something deeper: the system was never built right in the first place. There’s schema duplication, reporting problems, access issues—and no roadmap.

That’s where we come in.

Why Jira Managed Services Matter

Jira isn’t just a tool—it’s a system that powers how your team works. And if that system is misaligned, everything downstream suffers.

Our Jira managed services aren’t just about administration. They’re about:

  • Understanding your business goals
  • Coaching your team on best practices
  • Helping you scale without technical debt
  • Fixing the mess, then future-proofing it
  • Training internal champions so you’re not reliant on outside help forever

Whether you're the leader looking to drive change across the organization, or the admin trying to stay above water, the problems may look different—but the solution is the same: clarity, configuration, and coaching.

Let’s Get Jira Working for You and not you having to work for Jira

If you're stuck between what Jira was meant to do and what it's actually doing today, you don't have to figure it out alone.

Book an advisory call with an expert at TecVeris. In just one hour, we’ll listen, evaluate, and help you find the best next step. No jargon. No pressure. Just help.

Register Now

Get the deck used in this pesentation.

Presentation Deck

Most of the time when someone reaches out about Jira, they fall into one of two categories. On the surface, these folks couldn’t be more different. But they’ve got one thing in common: Jira isn’t working the way they need it to.

That’s where our Jira Certified Experts, Value Stream Mapping Experts, Scaled Agile Program Consultant and ITIL Strategist come in to the rescue, via our Jira managed services.

We don’t just “fix the tool.” We help enterprises and teams move from frustration to a flow of value delivery—whether they’re running strategy at the top or buried in the weeds of broken configurations.

The Visionary Leader Who Knows What They Don’t Know

This person is usually in a leadership role—CTO, Director of IT, Program Manager. They’re sharp. Strategic. Already stretched thin. They’ve probably been through a tool transition before, and they know the cost of getting it wrong.

They don’t want to spend six months figuring Jira out on their own. They want an expert who can walk in, evaluate the current state, and help them fast-track to a scalable setup that aligns with their business goals.

They’ve already done the research. They’ve already seen the gaps. They just want to move—quickly and confidently.

Sometimes they’re switching from another tool that burned them or a tool they outgrown. Sometimes they’re stepping into a new role and inheriting a mess. But always, they’re looking for long-term alignment—not just short-term relief.

The Overloaded Admin Who Didn’t Ask for This

The second person who reaches out is… tired. This is usually someone in IT or operations who “accidentally” became the Jira admin. They never signed up for it. One day, Jira was added to their plate—alongside user permissions, help desk tickets, and maybe even infrastructure setup.

They’re not trying to overhaul the system. They just want the thing to stop breaking.

They’re not looking for bells and whistles. They just want the tool to do what it promised—without taking up their whole day.

But when we start asking questions, we usually uncover something deeper: the system was never built right in the first place. There’s schema duplication, reporting problems, access issues—and no roadmap.

That’s where we come in.

Why Jira Managed Services Matter

Jira isn’t just a tool—it’s a system that powers how your team works. And if that system is misaligned, everything downstream suffers.

Our Jira managed services aren’t just about administration. They’re about:

  • Understanding your business goals
  • Coaching your team on best practices
  • Helping you scale without technical debt
  • Fixing the mess, then future-proofing it
  • Training internal champions so you’re not reliant on outside help forever

Whether you're the leader looking to drive change across the organization, or the admin trying to stay above water, the problems may look different—but the solution is the same: clarity, configuration, and coaching.

Let’s Get Jira Working for You and not you having to work for Jira

If you're stuck between what Jira was meant to do and what it's actually doing today, you don't have to figure it out alone.

Book an advisory call with an expert at TecVeris. In just one hour, we’ll listen, evaluate, and help you find the best next step. No jargon. No pressure. Just help.

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